Support Protocol
Ongoing care and operations
Predictable operations and business workflows that reduce risk and keep the platform current. Structured support for organizations that depend on their digital infrastructure.
Maintenance Retainers
Structured partnerships
Standard Retainer
Standard
Routine maintenance for stable operations.
- Routine WordPress updates
- Weekly health checks
- Incident triage
- 48hr response time
- Monthly reporting
Full Retainer
Full
Comprehensive care with priority support.
- Everything in Standard
- Quarterly performance audits
- Backup integrity testing
- Emergency incident handling
- Plugin lifecycle oversight
- 24hr response time
Operate Pillar — Included
Update Orchestration
WordPress core, plugins, and themes updated systematically with staging verification.
Backup Integrity
Daily automated backups with documented recovery procedures and periodic restoration tests.
Security Monitoring
Continuous vulnerability scanning, firewall management, and malware prevention.
Uptime Surveillance
24/7 monitoring with instant alerts and documented incident response protocols.
Host & DNS
Management of hosting environment, DNS records, and domain lifecycle.
Incident Response
Priority support per retainer tier with documented escalation paths.
Automation Services
Workflow engineering
Beyond maintenance, we build automated workflows that connect your systems and reduce manual overhead.
- n8n workflow development
- Zapier connectors
- Make orchestrations
- CRM health and integrations
- Custom analytics dashboards
CRM or automation flows priced per scope. Typical small connector: €150–€400
Emergency Protocol
Site down? Security breach?
Full Retainer clients have access to emergency protocols with priority escalation. If you're not yet a client but facing a critical situation, contact us immediately.
Open a support request